TABLE OF CONTENTS VIEW IN GDOCS INSTRUCTOR HANDBOOK HANDBOOK Instructor The handbook below is designed to be used by the instructors in our four programs. VIEW IN GDOCS VIEW IN GOOGLE DOCS Instructor Handbook (English) Back to Top TABLE OF CONTENTS TABLE OF CONTENTS INTRODUCTION WELCOME TGH STAFF PROGRAMS & LEARNERS CONTACT US ​ INSTRUCTOR CHECKLIST USING THE INSTRUCTOR PORTAL WHAT TO TEACH KNOW YOUR AUDIENCE MANAGING CLASS DIVERSITY COURSE CONTENT AREAS LESSON PLANS DISTANCE LEARNING FINAL PROJECTS SETTING A SCHEDULE FOR YOUR COURSE INTEGRATING TGH INTO EXISTING PROGRAMMING LEARNER RECRUITMENT & ELIGIBILITY PROGRAM COMPLETION REQUIREMENTS CLASS SIZE ELIGIBILITY ​ COMPLETING A COURSE APPLICATION APPLYING FOR A COURSE ASSISTANT (FOR TGH SCHOOL & EARLY CHILDHOOD ONLY) ASSISTANT APPROVAL PROCESS ​ PREPARING LEARNERS FOR CLASS DISTANCE LEARNING CLASS SETUP SETTING BOUNDARIES ​ ENROLLING LEARNERS FOR CLASS LEARNER ENROLLMENT FORM CONFIDENTIALITY MEDIA RELEASE INTERNET & DEVICES FOR LEARNERS INTERNET OPTIONS TGH DEVICES WHO TO CONTACT ORDERING & DELIVERY ONE YEAR WARRANTY PICK UP & RETURNS INSTRUCTOR DEVICES FAQS IPAD SETUP AND INFO HELPING LEARNERS TO SET UP DEVICES YOUR FIRST TGH CLASS THE FIRST DISTANCE LEARNING CLASS LEARNER ENROLLMENT DEVELOPING POSITIVE CLASS CULTURE MANAGING YOUR COURSE TAKING ATTENDANCE ADJUSTING COURSE SCHEDULES CANCELING A COURSE ENDING YOUR COURSE PLANNING YOUR LAST CLASS LEARNER POST-TRAINING SURVEYS INSTRUCTOR POST-TRAINING SURVEYS SHARING PHOTOS & FINAL PROJECTS WITH TGH COURSE COMPLETION ​ Back to Top INSTRUCTOR HANDBOOK HANDBOOK LESSON PLANS

DONATE 6 EASY WAYS TO Join the fight for digital equity! TGH relies on the support of its investors and donors. Whether donating online, by mail, or giving stock, TGH makes it easy to have a lasting impact. Have questions or looking for more information? Please contact darcy@techgoeshome.org . Credit Card Donate quickly and easily to TGH Donate Now DAF Direct Donate quickly and easily to TGH through DAF Direct Donate Now Donate by Mail Donate by mail by making checks payable to Tech Goes Home at 131 Dartmouth St, 3rd Floor, Boston, MA 02116 Venmo Donate via Venmo @TechGoesHome Corporate Matching If your company matches charitable gifts you can use the following info to donate. Tech Goes Home EIN #20-8629591 Donate Stock Interested in donating stock? Email dan@techgoeshome.org.

Top of Page CHROMEBOOK ZOOM GMAIL CHROME & SEARCH CORE COMPETENCY LESSONS La a ou pral jwenn vebinèr kap vini yo enskri pou kòm byen ke anrejistreman nan vebinèr ranpli. Ezite gade epi aprann! Introduction to Chromebook CHROMEBOOK DAT POU DETÈMINE Google Hangouts & Meet Lyen enskripsyon ki disponib byento Lesson Plan Sou vebinèr la: Pou Google Hangouts & Rankontre atelye vebinèr a nou pral eksplore resanblans yo ak diferans ki genyen ant tou de opsyon, fouye nan fason yo sèvi ak chak, ak figi konnen ki ta ka pi bon pou sèten bezwen. ​ ​ ​ ​ Back to Top Introduction to Zoom DAT POU DETÈMINE Google Hangouts & Meet Lyen enskripsyon ki disponib byento Lesson Plan Sou vebinèr la: Pou Google Hangouts & Rankontre atelye vebinèr a nou pral eksplore resanblans yo ak diferans ki genyen ant tou de opsyon, fouye nan fason yo sèvi ak chak, ak figi konnen ki ta ka pi bon pou sèten bezwen. ​ ​ ​ ​ ZOOM Introduction to Gmail DAT POU DETÈMINE Google Hangouts & Meet Lyen enskripsyon ki disponib byento Lesson Plan Sou vebinèr la: Pou Google Hangouts & Rankontre atelye vebinèr a nou pral eksplore resanblans yo ak diferans ki genyen ant tou de opsyon, fouye nan fason yo sèvi ak chak, ak figi konnen ki ta ka pi bon pou sèten bezwen. ​ ​ ​ ​ Introduction to Google Chrome and Search DAT POU DETÈMINE Google Hangouts & Meet Lyen enskripsyon ki disponib byento Lesson Plan Sou vebinèr la: Pou Google Hangouts & Rankontre atelye vebinèr a nou pral eksplore resanblans yo ak diferans ki genyen ant tou de opsyon, fouye nan fason yo sèvi ak chak, ak figi konnen ki ta ka pi bon pou sèten bezwen. ​ ​ ​ ​ GMAIL CHROME & SEARCH Chromebook lesson in Chinese, by TGH Instructor Ivy N. Zoom lesson in Chinese, by TGH Instructor Ivy N. Gmail lesson in Chinese, by TGH Instructor Ivy N. Chrome and Search lesson in Chinese, by TGH Instructor Ivy N. Chrome folder Chrome and Gmail Settings folder

INVESTORS Tech Goes Home is grateful for the support of our corporate, foundation, government, and philanthropic partners who are collaborating with us to fight for digital equity. Check out some of our investors below. City of Boston ​ Cummings Foundation Essex County Community Foundation Michael & Susan Dell Foundation Next Level Social Impact NETSCOUT SharkNinja Massachusetts Broadband Institute Jewish Vocational Service ​ Patrick J McGovern Foundation AT&T Cambridge Savings Charitable Foundation QBE Alliance for Digital Equity The Devonshire Foundation Mayor's Office of Workforce Development Commonwealth of Massachusetts Capital One Comcast Liberty Mutual Foundation Amelia Peabody Foundation Highland Street Foundation Bank of America Charitable Foundation Life Science Cares ​ Boston Public Library ​ PNC Bank Foundation Google ​ Verizon ​ Alexion Charitable Foundation Alliant Credit Union Foundation The Beker Foundation Brigham & Women's Hospital Cambridge Community Foundation Chadwick Martin Bailey Inc. The Devonshire Foundation Edith C. Crocker Charitable Foundation Epic Systems ​ Everett Public Schools, Office of English Learners Fish Family Foundation Fred J. Brotherton Foundation Goodman-Swindell Family Foundation Plymouth Rock Assurance Foundation Reverend John Finley Stax Inc. TJX Companies Financials 2021 Audited Financial Statements 2020 Audited Financial Statements 2019 Audited Financial Statements Strong partnerships make it all possible. TGH relies on the support & partnership of our investors and donors. We welcome you to join us in achieving our goal of ensuring that every Greater Boston resident has the skills, tools, and access to take full advantage of the internet and the opportunities it offers. Donate

ABOUT US Founded in 2000, Tech Goes Home empowers communities to access and use digital tools to overcome barriers and advance lives. We bring computers, internet, and training to those without so students can do homework, adults can find jobs and manage finances, seniors can connect with loved ones, and all can lead healthy lives. Our Mission Digital Access for Everyone Tech Goes Home connects families and community members across Massachusetts with technology, connectivity, and digital skills to help them thrive. Who We Serve Our Mission & Programs Access to Devices, Internet, & Digital Skills Trainings TGH has opportunities for folks from age 3 to 97. See how TGH can help you! Our Programs Awards and News Tech Goes Home is proud to have a growing list of accolades and news features. Take a minute to let us share them with you! Visit the Newsroom The TGH Team Meet the Team! We have a vibrant team with a passion for helping others. Take a look at the cool things they've done and continue to do to benefit their communities, and don't hesitate to get in touch!

STIPEND & COPAY POLICY CHANGES Over the past year, in response to the COVID-19 pandemic, Tech Goes Home has adapted our policies and programming to better meet the urgent needs of our learners, instructors, and communities. Now, as we look ahead to the longer-term recovery from COVID-19 and the future of TGH, we are making carefully thought out changes to our policies and approaches. We are moving forward with two important policy updates: Update 1: TGH graduates will continue to earn a device and internet at no cost. During the pandemic, TGH began providing both a digital device and one year of high-quality internet free of charge to every learner who needed them. Moving forward, TGH will continue providing devices and internet at no cost as part of our programming. Update 2: Instructor and course assistant stipends will be discontinued effective January 1, 2022 During the pandemic - in recognition of the extraordinary demands placed on our instructors - TGH expanded financial stipends to instructors teaching in all programs. After extensive conversations with instructors, an internal review, and consultation with external experts about how best to support learners and instructors going forward, we have elected to discontinue all instructor and course assistant stipends effective January 1, 2022. This decision will allow us to direct more resources to expanding our programming and providing critical tools for learners, instructors, and course assistants, including: Ensuring that every TGH graduate can continue to earn a device and internet at no cost to them; Expanding our professional development programs for instructors and course assistants; Expanding Tech Goes Home’s courses to reach more learners and more communities; Building a Course Assistant Volunteer program so instructors can have community support in their courses; and Developing recognition programs for instructors and course assistants. Our instructors and course assistants remain at the absolute heart of TGH’s mission. We are so grateful for the time they invest and the lengths they go to in order to serve their learners. These updates will allow us to support them more intentionally and sustainably, while also ensuring that even more learners are able to participate fully in TGH programs and gain the access and skills they need to use telehealth, work from home, participate in school, connect with loved ones, and more online. We are profoundly grateful for the tireless efforts of our learners, instructors, staff, community partners, volunteers, and learners during the past year-plus. COVID-19 revealed the depth of digital inequity to an unprecedented degree, and we’re more committed than ever to strengthening TGH as an organization, so that we can better support our communities and connect more learners with digital devices, internet, and critical skills training. As always, we welcome your feedback so please do not hesitate to reach out to us with ideas on how we can continue to best support TGH partnerships. You may submit any inquiries or feedback to program@techgoeshome.org .

BECOMING A COURSE ASSISTANT BECOMING A TGH COURSE ASSISTANT Before you start: Please note that course assistants are only for the TGH School and TGH Early Childhood programs. If a course is eligible for a course assistant the instructor will find the needed information in their course approval confirmation email. 1. Complete an online Course Assistant Application Ask the instructor of the course for their Course Assistant Application link which was sent to them in an email titled “Starting your TGH Course”. The instructor can also email us at program@techgoeshome.org for the link. Completing an application does not guarantee that you will become a course assistant. 2. Submit documentation for a Background CORI Check In order to comply with federal law, TGH is required to conduct CORI checks for all course assistants. You will be asked to complete the CORI Acknowledgement Form after completing your application. You will need to provide a government-issued picture ID such as a Driver's License, Passport, State ID, or Legal Resident Card. You will receive an email letting you know whether or not your CORI has been accepted by TGH. If you have a CORI record, please know that TGH will make decisions compassionately. 3. Receive a Decision Regarding Your Course Assistant Application Once all the steps above are complete TGH will make a decision on your application. In some instances, TGH may ask for additional steps or follow-up before making a final decision. You will receive an email letting you know if your application has been approved or denied. Important notes: The instructor for the course you are assisting must include your name on the course application or email us at program@techgoeshome.org to add your name to the course.

ABOUT US Founded in 2000, Tech Goes Home (TGH) empowers communities to access and use digital tools to overcome barriers and advance lives. We bring computers, internet, and training to those without so students can do homework, adults can find jobs and manage finances, seniors can connect with loved ones, and all can lead healthy lives. In the past five years alone, we have graduated 22,000 learners from our programs and distributed 14,500 new computers. TGH programs serve people of all ages, from 3 to 94, living in communities throughout Greater Boston. Our programs are directed at those without technology at home, with a focus on individuals who are un- or under-employed, are from low-income households, have limited English proficiency, or are living with disabilities. Of the households that TGH serves: 90% live in households that are considered “very low income” (HUD 2017), 90% are people of color, nearly 50% are English language learners, and 34% of adult learners are unemployed. Learn More Technology for all ages TGH has opportunities for folks from age 3 to 94. See how TGH can help you! Program Overview Our Story, Our Purpose Tech Goes Home is focused on tackling the entrenched barriers to technology adoption and internet access in Boston and across the United States. While it is easy to assume that mobile and home-based computer access to the internet has become universal, the stubborn fact remains that 20% of households in the City of Boston lack a desktop or laptop computer, and 16% do not have home internet access (ACS 2015-2019). One year after completing TGH, 96% of our graduates have home internet. Read About Our Impact TESTIMONIALS See More Read Our Research See Our Results Research Yields Results TGH has gathered extensive research to understand how people fall behind due to lack of technology and internet access. Read more about digital equity and what we're doing to achieve it!! Our TGH Partner Sites Tech Goes Home currently offers our programs in neighborhoods throughout the City of Boston and nine surrounding municipalities. View All Awards and News Tech Goes Home is proud to have a growing list of accolades and news features. Take a minute to let us share them with you! See All The TGH Team We have an awesome team of talented people with a passion for helping others. Take a look at the cool things they've done and continue to do to benefit their communities, and don't hesitate to get in touch! Learn More Jobs With TGH At TGH, we love working with people who love helping others, and we strive to create a more fair and accessible society. Interested in working with us? Click below to see any open positions, or contact us to find out all the other ways you can help us in our efforts to empower communities to overcome barriers and advance lives. See Open Positions